We have a saying in the shop. "Failure to plan on your part does not constitute an emergency on our part." But, of course, it does. The less time we are given for a job, the harder we work and faster we go. Why should we give special effort to someone who does not think ahead. It seems that those who are diligent and get their work done on time should have as much effort put forth on their job as the guy who waits until the last minute.
So, with grace we serve and just complain a bit. Hopefully God will be as kind to me when I ask Him at the last minute. So far, He has been gracious to take time to work on my needs when I do not plan ahead. For that I am grateful.
I need to remember that when I get cranky about customers.